That old expression “strike three and you’re out” pertains to more than just baseball. My mom used it to cover a multitude of sins, or in my case, lapses in judgment, mistakes, and just plain foolishness. Recently, I’ve decided that this needs to apply to the health-care field as regards the universal, digital “chart” that everyone uses.
Maybe the chart system is just fine and dandy, and errors made are human. That’s totally possible. But in any event, errors can cause quite a lot of stress, and I, for one, do not need additional or unwarranted stress as regards my overall health.
It’s bad enough just getting old.
Strike one happened last year when I went for my annual physical. The perky nurse, many years my junior, administered the “Medicare wellness check-up.” This was a bit annoying only because I’d already filled out those questions on “my chart” (as instructed prior to coming to the actual appointment).
Then she said, “Well, I see by your blood work that your numbers look good.”
Hmm. I had not had any blood work prior to this visit, as they had not told me to do so. I informed her of this and she smiled, somewhat condescendingly, I thought, and “Said, yes, it’s right here. April 25th, you had blood work.”
I shook my head. “Nope, I didn’t,” I replied and then said, “is this another ‘Medicare’ check question?”
She looked at the computer again, and then realized that blood work had been the PREVIOUS year. So, who knows what my numbers were? (I mean, we found out – I went and had blood work taken the next day, but still).
Strike two occurred months later, and to my sister-in-law. She called the week after Christmas to find out some follow up that she had been assured would happen before the holidays.
A rather snippy worker in the doctor’s office (a different doctor than mine), said to her, “The doctor talked to you about this on December 22nd.”
My sister-in-law assured her that she had received no such call and was told, “It’s right here in the chart. I’m reading it right now.”
Sis found that note in “her chart,” but December 22nd was a Sunday. It’s possible she “forgot” that the doctor called her, but seriously, when has a doctor ever called a patient about a routine follow up on a SUNDAY?
This week, my husband received a voice message from Sabrina (not her real name) about his upcoming annual physical. Sabrina was clearly NOT hired for her phone voice. She had a high-pitched, breathy voice that alternated between uncertainty and incoherency. We had to play the tape three times to hear what time the appointment was supposed to occur. Finally, my husband called the office to confirm.
He was told to answer the Medicare wellness check questions in “his chart” online. So, he proceeded to do so, and in this chart he found a message that said “based on your recent blood work, you have high glucose.”
He has not had recent blood work. Unless eleven months ago is considered “recent,” and those results were normal, according to the chart. He attempted to contact the office again, but it was 5:05 p.m. and the office was closed.
Someone, somewhere, has high glucose, but it isn’t being addressed. Strike 3.
I’m scheduled for my annual in three weeks. I’m looking forward to seeing how it all works out.